Strategie radzenia sobie z byciem poddawanym mobbingowi w pracy

Malgorzata Gamian-Wilk, Brita Bjorkelo, Kamila Madeja-Bien

Abstrakt


Artykuł stanowi przegląd literatury na temat sposobów, w jaki radząsobie osoby poddawane negatywnym oddziaływaniom w miejscu pracy. Rozpoczętood porównania procesu rozwoju mobbingu do modeli eskalacji konfliktu. Następnieprzedstawiono przegląd wyników badań nad reakcjami osób mobbingowanychna bycie negatywnie traktowanym, zaprezentowano rezultaty wskazujące na różnewzorce reakcji pracowników poddawanych i pracowników nie poddawanych mobbingowina różnych etapach rozwoju mobbingu. Wyniki wskazują na to, że osobypoddawane mobbingowi na początkowym etapie rozwoju mobbingu podejmująstrategie mało konstruktywne, podczas gdy osoby doświadczające pojedynczegokonfliktu w pracy podejmują starania zrobienia dobrego wrażenia, szukają wsparcia.Na kolejnych etapach rozwoju mobbingu, gdy konflikt jest nasilony i trudny dorozwiązania, osoby poddawane mobbingowi nękani pracownicy zaczynają szukaćwsparcia i podejmują strategie oparte na kooperacji. Zaprezentowane wyniki stanowiąpodstawę dla projektowania szkoleń prewencyjnych.

Słowa kluczowe


mobbing; bullying; strategie radzenia sobie

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